• Terms & Conditions

    Terms &
    Conditions

Terms of Use

By using the site, you are accepting the following terms and conditions:

PAYMENT

Payment will be made by bank transfer to our company’s account as the payment term in the contract.

Bank information:

  • Bank: ANZ Bank New Zealand Limited
  • Swift Code: ANZBNZ22
  • Bank’s address: Level10, 170-186 Featherton Street, Wellington, New Zealand
  • Account: NEW ZEALAND – AUSTRALIA TOURS & TRAVEL LTD
  • Account #: 06-0273-0497999-00

OR

BDO – Philippines

Account number: 1034 4017 4608 (USD)

Name: Long Duc NGUYEN

DEPOSIT

A deposit of 30% tour fare is required at the booking confirmation.

CANCELLATION FEE

In case of cancellation, after you confirmed the tour, the cancellation fee might be applied as below

  • Prior 30 days of arrival: un-refund deposit due to we will lose deposit with other suppliers/ service’s providers
  • From 29 to 15 days’ prior arrivaL: 50% tour fare
  • From 14 to 07 days’ prior arrival: 75% tour fare
  • From 07 to 02 days’ prior arrival: 90% tour fare
  • 48 hours before arrival: 100% tour fare

(Note: Cancellation fee might be changed depending on High Season such as New Year’s Eve, Lunar New Year, Christmas…)

CHILD POLICY: *NOTE: Child = 2 – 11 years inclusive

Infant under 2 years of age: FOC

Child share room with 1 adult: 85% OF ADULT COST

Child share room with 2 adults with bed: 75% OF ADULT COST

Child share room with 2 adults not occupying a bed: 50% OF ADULT COST

For 2 children sharing one twin room, both children will be charged at 85%

SURCHARGES

  • Surcharges will be applied on Special Occasions (Christmas and New Year) and other New Zealand Holidays.
  • The above quotation might be increased without prior notice due to increasing the price of all services in high season (October to April annually…) and out of our control
  • “We are from Singapore and we have not met but through online discussions, you were able to put together the necessary items for our trip in a very short time. From your office in North NZ Island, you gave us updates every morning on our itinerary, reminded us of our pickups, call the car rental company for time extensions and you checked on us throughout the day to ensure our comfort and safety. We appreciate every effort you've made in making sure our trip is a memorable and smooth sailing one. Thank you so much and may you continue to gain support and success in building your company. ”

    Madame Shah
    Singapore

  • “To begin with, thank you for your thoughtful organization for us, from being picked up, dropped off at the airport, and drove to the factories by Mr. Darrell. He is really quite a nice guy. Secondly, all our accommodations were very comfortable, especially the House at 41 Lake View Road where we had very splendid sightseeing. Certainly, we will have you book some nights for us next time so that our kids can have a chance to enjoy them. The beach and the view there were very peaceful. My husband has been reminded of Roseland Restaurant from time to time. He did not think that there was a restaurant that could attract a lot of guests although it was located very far from the main road. In short, we really like the trip of that kind in which you left us a lot of freedom to discover NZ by ourselves along with your thoughtful and careful guidance. Thank you a lot and see you soon there.”

    Anita
    Indonesia

  • “We had a great time in New Zealand.  The driver (Mr. Jeff) was helpful, drive safely and keep the bus in good condition all the time. The local Tour guide was fantastic, very friendly, and had great knowledge of the local area and tourist spots. He helped with any questions from our Vietnamese clients especially some questions about local life in NZ The accommodation was good at its price and all of the hotels we stayed in were comfortable, clean, good location and had good views too. The food we had in the tour was good and we could not have asked for anything else (excepting the fresh chilly seems not much & expensive in NZ) The boat we went on in Milford Sound (Real Journey NZ) was nice and gorgeous. The food was great within its kind.  Staffs on the boat were very helpful and warm. Just wanted to say thanks for a great trip in New Zealand which is a new destination with beautiful scenery and we surely will promote more groups to New Zealand in a very close time in the future!”

    Ba Can, Pham
    Vietnam

  • “We just landed in Manila. My whole family and Fr Nelson thank you so much for your kind assistance in our tour. We appreciate the local sim card with the load. It was very helpful to us. The choices of hotels were excellent. Maybe just feedback for you for your future clients. In the Heartland Hotel Christchurch, one room can fit a family of 5. Thank you very much. We have wonderful memories of New Zealand. My boys will come back next year to Queenstown. Thanks to our driver for taking care of us. We will recommend our tours to our friends in the Philippines.  ”

    Mrs. Plana 
    Philippines

  • “I would like to send my best wishes to you and the NZA Tour team and thank you so much for your kind support during our stay in New Zealand. We have much appreciated your and your team’s effort to make our trip so meaningful and enjoyable, especially you and our careful driver, Mr. Lindsay. All of the group members were very happy with the trip and we are planning for the next group to come to visit New Zealand soon. Once again, thank you so much for your help, and look forward to seeing you soon.”

    Brigita
    Slovenia-Europe

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